Privacy Policy

Overview

Your Privacy Matters

Sinkor Beauty Salon ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

Business: Sinkor Beauty Salon
Address: 4446 Summit Bridge Rd, Middletown, DE 19709
Phone: (302) 464-3292
Website: sinkorbeauty.com
Email: info@sinkorbeauty.com

By using our website, booking our services, or signing up for SMS or email communications, you agree to the practices described in this policy.

Data Collection

Information We Collect

We collect information you provide directly to us when you book appointments, contact us, or sign up for communications.

• Name — collected when you book an appointment, submit a contact form, or sign up for our services.
• Phone number — collected when you book an appointment or opt in to SMS marketing communications.
• Email address — collected when you book an appointment, sign up for email promotions, or contact us.
• Service preferences — your appointment history, service preferences, and notes related to your salon visits.
• Website usage data — pages visited, time on site, browser type, and device information collected automatically via analytics tools.

Data Use

How We Use Your Information

We use your information solely to deliver and improve our salon services and communications.

• Appointment reminders — we send SMS and/or email reminders for upcoming appointments booked through our salon or Vagaro booking system.
• Promotional texts — if you have opted in, we send SMS promotions, special offers, and salon news via our SMS marketing platform. Message frequency varies.
• Email marketing — if you have subscribed, we send email newsletters, promotions, and service updates. You can unsubscribe at any time.
• Service improvements — we use aggregate data to understand how our website is used and how we can improve the client experience.
• Legal compliance — we may use or disclose your information where required by law, court order, or regulatory requirement.

SMS Messaging

Text Messaging Privacy

Our SMS communications are powered by Telnyx. The following terms apply specifically to our SMS/text messaging program.

• Opt-in — your phone number is only added to our SMS list when you explicitly opt in via our website sign-up form, in-salon, or by texting a keyword to our number.
• Opt-out — reply STOP to any SMS from us to unsubscribe immediately. You will receive a single confirmation message. No further messages will be sent.
• Help — reply HELP to any SMS for support information, or contact us at (302) 464-3292.
• No sharing — we do not sell, rent, or share your phone number with third parties for their marketing purposes. Your number is used solely for Sinkor Beauty Salon communications.
• Carrier disclaimer — carriers are not liable for undelivered messages. Message delivery is subject to carrier network availability.

Third Parties

Third-Party Services

We use trusted third-party services to operate our business. Each has its own privacy policy governing how it handles your data.

• Vagaro — our online booking platform. When you book an appointment, you interact with Vagaro's system. See Vagaro's Privacy Policy.
• Telnyx — our SMS messaging provider. Phone numbers and message content are processed by Telnyx to deliver text messages. See Telnyx's Privacy Policy.
• Google Analytics — we use Google Analytics (GA4) to understand website traffic and user behavior. Google may set cookies. See Google's Privacy Policy.
• Meta (Facebook) Pixel — we use the Meta Pixel for advertising and analytics. This may track your browsing behavior for ad targeting. See Meta's Privacy Policy.
• Stripe — if you purchase products through our store, payments are processed by Stripe. We do not store your payment card information. See Stripe's Privacy Policy.

Your Rights

Your Opt-Out Rights

You have control over how we communicate with you. Here's how to exercise your rights.

• Opt out of SMS — reply STOP to any text message from us. Your number will be immediately removed from our SMS list.
• Unsubscribe from email — click the "Unsubscribe" link in any email we send, or contact us at info@sinkorbeauty.com to be removed.
• Access your data — you may request a copy of the personal information we hold about you by contacting us at the information below.
• Delete your data — you may request that we delete your personal information by contacting us. Note that we may retain records required by law or legitimate business purposes.

Retention

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Appointment records are retained for up to 3 years for business and legal purposes. SMS opt-out records are retained indefinitely to honor your preferences. Website analytics data is retained per Google's standard retention policies. If you request deletion of your data, we will remove it within 30 days except where retention is required by law.

Security

How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

Our website uses HTTPS encryption for all data in transit. Access to personal data is limited to staff who need it to provide our services. We do not sell your personal information to third parties. While we implement industry-standard security measures, no method of transmission over the internet is 100% secure.

Contact Us

Privacy Questions

If you have questions about this Privacy Policy or how we handle your data, please contact us.

This policy may be updated periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.